Technical Account Manager - Malaysia

Fortinet is seeking a Dynamic Technical Account Manager to drive customer success, providing technical solutions and ensuring timely resolution of customer issues. The role involves a point of contact for the dedicated account, managing customer environments, and contributing to product release development. They are focused on cybersecurity and its intersection with networking security.

Requirements

• At least 6-10 years’ experience in technical support in a networking/security company.
• Strong understanding of TCP/IP, routing, and switching.
• Experience with Firewalls, IPSec VPN, Authentication, and UTM technologies.
• Administrator level Windows, Linux, or Unix skills (advantage).
• Understanding of Web application concepts and security vulnerabilities.
• Strong troubleshooting and problem-solving skills.
• Bachelor’s degree in Computer Science, Software Engineering, or related field (or equivalent experience).
• CCNA, CCNP, CCIE and/or CISSP certifications (preferred).
• Experience in system integration and multi-vendor environments.
• Experience in programming/scripting.
• Experience in data center deployment.
• Experience in wireless access point.
• Experience in SQL database.
• Bachelor’s Degree or equivalent experience (if applicable).

Benefits

• Competitive Salary
• Total Rewards package
• Life insurance
• Health insurance
• Employee discounts
• Paid time off