Technical Account Manager
FortinetKarnataka, India
Posted October 21, 2025
Full Time
About the Company
Fortinet makes possible a trusted digital world by protecting people, devices, and data everywhere to securely accelerate digital transformation.
Job Description
The Technical Account Manager will develop a deep understanding of customer business and technical needs to provide tailored technical support solutions. This role involves proactive guidance, troubleshooting, and ownership of customer incidents to improve customer experience and maximize return on investment. Candidates should be keen to help customers achieve strategic objectives and utilize cutting-edge security products.
Requirements
- Good understanding of data networking protocols, specifically TCP/IP, routing and switching.
- Hands-on experience on security products and technologies (e.g. Firewalls, IDS/IPS, DDoS, VPN, Web application Firewall).
- Strong troubleshooting and problem solving skills.
- Face to face and remote customer management experience.
- Previous experience in a technical support position with telco or large enterprise space.
- Strong interpersonal and communication skills.
- Previous experience on Fortinet products is an advantage.
