Technical Account Manager

This role is for a Technical Account Manager focused on providing technical support solutions to a customer's business needs. The role involves understanding customer requirements, proactively identifying issues, and guiding them with best practices. It's a proactive role where the manager will be responsible for resolving customer issues, improving customer experience, and contributing to the success of projects.

Requirements

• Develop a deep understanding of customer business and technical needs.
• Proactively guide customers with technical recommendations and best practices.
• Troubleshoot and resolve customer issues.
• Manage customer communications and expectations.
• Participate in customer meetings.
• Produce service reports.
• Report Software/Hardware issues.
• Strong troubleshooting and problem solving skills.
• Excellent customer management experience.
• Previous experience in a technical support position with telco or large enterprise space.
• Strong interpersonal and communication skills.