Technical Account Manager

As a Technical Account Manager, you will develop a deep understanding of customer business/technical needs to provide technical support solutions and proactive guidance to keep mission critical environments healthy.

Requirements

• Develop a deep understanding about the customer business/technical needs
• Become a trusted advisor by providing technical recommendations and best practices
• Run advanced troubleshooting on Fortinet products
• Manage customer communications and expectations
• Participate in customer conference calls or face to face customer meetings
• Produce service reports to summarize service activity and performance
• Report Software/Hardware related issues to R&D department
• Good understanding of data networking protocols
• Hands-on experience on security products and technologies
• Strong troubleshooting and problem solving skills
• Face to face and remote customer management experience
• Previous experience in a technical support position with telco or large enterprise space
• Strong interpersonal and communication skills
• Previous experience on Fortinet products is an advantage