As a Technical Account Manager, you will develop a deep understanding of customer business/technical needs to provide technical support solutions and proactive guidance to keep mission critical environments healthy.
Requirements
- Develop a deep understanding about the customer business/technical needs
- Become a trusted advisor by providing technical recommendations and best practices
- Run advanced troubleshooting on Fortinet products
- Manage customer communications and expectations
- Participate in customer conference calls or face to face customer meetings
- Produce service reports to summarize service activity and performance
- Report Software/Hardware related issues to R&D department
- Good understanding of data networking protocols
- Hands-on experience on security products and technologies
- Strong troubleshooting and problem solving skills
- Face to face and remote customer management experience
- Previous experience in a technical support position with telco or large enterprise space
- Strong interpersonal and communication skills
- Previous experience on Fortinet products is an advantage