Technical Account Manager

As a Technical Account Manager, you will build a deep understanding of customer business and technical needs to deliver tailored technical support. Your proactive guidance will optimize customer experience and improve return of investment through best practices and recommendations. This role focuses on Fortinet products and addresses security-related issues.

Requirements

• Develop a deep understanding of customer business/technical needs
• Proactively guide customers with technical recommendations
• Troubleshoot and reproduce customer environments
• Drive for timely resolutions of customer incidents
• Manage customer communications and expectations
• Report Software/Hardware issues to R&D