Technical Support Engineer

Fortinet is seeking a Technical Support Engineer to join their rapidly growing team. The role focuses on providing technical support to Fortinet customers, troubleshooting issues, recommending solutions, and ensuring a positive customer experience. Candidates should have a strong understanding of networking and security concepts. This position is highly collaborative and requires strong communication and problem-solving skills.

Requirements

• Experience in a technical support role in a networking/security company or equivalent education
• Strong understanding of WiFi 802.11 networks, 4G LTE experience
• Strong understanding of TCP/IP, routing protocols, L2/L3 switches
• Experience with security products firewalls, IPSec, IDS/IPS, WIDS
• Strong troubleshooting and problem solving skills
• Extensive working knowledge of Windows, MACOs,UNIX or Linux
• Strong English skills both written and verbal

Benefits

• Medical
• Dental
• Vision
• Life insurance
• Disability insurance
• 401(k)
• Paid holidays
• Vacation time
• Sick time
• Comprehensive leave program
• Equity program
• Bonus eligibility