Technical Support Engineer - 2

Fortinet is seeking a Technical Support Engineer to provide exceptional customer service for their customers. The role involves troubleshooting network security issues, resolving product problems, and developing expertise in Fortinet's product line. The ideal candidate is energetic, passionate about network security, and committed to providing excellent customer support.

Requirements

• Network Security Expert (NSE7) or CCNA/CCNP certified.
• Good understanding of data networking protocols, specifically TCP/IP, routing, and switching fundamentals.
• Strong troubleshooting and problem-solving skills in various OSI layer protocols.
• Hands-on experience with IPsec, SSL, SD-WAN, authentication, WAF, VoIP, hardware redundancy, and dynamic routing protocols.
• Working knowledge of Linux OS, virtualization technologies, and cloud computing.
• Experience in Python or similar language (advantage).
• 4+ years of experience in the computer networking or security industry.
• Exemplary skills in oral and written communication.

Benefits

• Competitive Total Rewards package
• Supportive work environment
• Challenging and rewarding career journey