Technical Support Engineer - 2

Fortinet is seeking a Dynamic Technical Support Engineer to provide exceptional customer service for their loyal customers, particularly in SAARC, ME, and EMEA regions. The role involves analyzing and resolving customer problems using tools like debugging, packet captures, and traffic flow analysis, and contributing to product development and technical solutions. It's an opportunity to grow skills and expand knowledge in network security.

Requirements

• Network Security Expert (NSE7) or CCNA/CCNP certified.
• Good understanding of data networking protocols, specifically TCP/IP, routing, and switching fundamentals.
• Strong troubleshooting and problem-solving skills in various OSI layer protocols.
• Hands-on experience in IPsec, SSL, SD-WAN, authentication, WAF, VoIP, hardware redundancy, and dynamic routing protocols.
• Working knowledge of Linux OS, virtualization technologies, and cloud computing.
• Experience in Python or any similar language will be an added advantage.

Benefits

• Competitive Total Rewards package
• Supportive work environment
• Challenging career journey