Technical Support Engineer - 2

Fortinet is seeking a dynamic Technical Support Engineer to provide exceptional customer service for loyal customers in SAARC, ME, and EMEA regions. This role involves troubleshooting, resolving network issues, and providing technical support via phone and web systems. It's an opportunity to develop skills in network security and contribute to a rapidly growing business, with a focus on customer relations and continuous learning.

Requirements

• Network Security Expert (NSE7) or CCNA/CCNP certified.
• Good understanding of data networking protocols, specifically TCP/IP, routing, and switching fundamentals.
• Strong troubleshooting and problem-solving skills in various OSI layer protocols.
• Hands-on experience in IPsec, SSL, SD-WAN, authentication, WAF, VoIP, hardware redundancy, and dynamic routing protocols.
• Working knowledge of Linux OS, virtualization technologies, and cloud computing.
• Experience in Python or any similar language will be an added advantage.
• 4 or more years of experience in the computer networking or security industry.
• Exemplary skills in oral and written communication including speaking clearly and persuasively and listening carefully.

Benefits

• Competitive Total Rewards package
• Supportive work environment
• Collaborative team culture