Technical Support Engineer

Technical Support Engineer responsible for collection, analysis, and change recommendations of configuration information, collection and analysis of customer network information, and collection and initial analysis of packet trace information.

Requirements

• Experience in a technical support role in a networking/security company or equivalent education
• Strong understanding of TCP/IP, routing protocols, L2/L3 switches
• Strong troubleshooting and problem-solving skills
• Working knowledge on Windows, UNIX, or Linux
• Previous call center experience, preferably supporting data networking products and/or security products
• Strong English and Spanish skills both written and verbal
• Ability to speak Portuguese and learn within one year
• Independent certification on security from SANS, (ISC) 2, ISACA, BS7799/ISO17799
• Bachelor / Engineering degree in Computer Science, Electronics or Telecommunications