Technical Support Engineer

Join Fortinet as a FortiEDR Support Engineer to contribute to the success of our rapidly growing business. You will be an integral part of our elite technical support organization, collaborating with a global team of experts across Engineering, QA, Security, and Product Support.

Requirements

• Bachelor's degree or demonstrable experience in a technical (Computer Science-related) field.
• At least 3 years of experience in Technical Support, Escalation Engineering, or IT Operations.
• Strong hands-on experience with operating systems and troubleshooting methodologies.
• Familiarity with Cloud platforms (preferably Google Cloud, but AWS experience is also relevant); GCP or AWS certifications are an advantage.
• In-depth knowledge of network protocols and structures.

Benefits

• Total Rewards package
• Opportunities for career growth and advancement
• Diverse and inclusive work environment