Technical Support Engineer - Fortigate

Fortinet is seeking an experienced Technical Support Engineer to support Fortinet's flagship product – FortiGate, in Guadalajara, Spain. The role involves providing technical assistance to customers and partners, running real-time troubleshooting sessions, and recommending corrective actions.

Requirements

• Bachelor's degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience.
• 3 - 6 years' experience in an IT or technical support role.
• Experience in the telecommunications/networking/security industry.
• Good knowledge of the OSI model.
• Strong understanding of networking protocols, specifically TCP/IP, routing and switching.
• Proficient spoken and written English.
• Positive, communicative, and customer-oriented attitude.
• Excellent time management, multi-tasking and organizational skills.
• Self-motivated to develop technically.
• Ability to cope and work under pressure.

Benefits

• Career growth opportunities
• Competitive compensation and benefits
• Work-life balance
• Great location
• Global exposure
• Impactful work
• Exciting work culture