Technical Support Engineer - Fortigate

Fortinet is a global leader in the cyber security industry, seeking an experienced Technical Support Engineer to support Fortinet’s flagship product – FortiGate, in Guadalajara, Spain. The role involves providing technical assistance to customers and partners, troubleshooting, and testing issues.

Requirements

• Bachelor’s degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience
• 3 - 6 years’ experience in an IT or technical support role
• Experience in the telecommunications/networking/security industry
• Good knowledge of the OSI model
• Strong understanding of networking protocols, specifically TCP/IP, routing and switching
• Proficient spoken and written English
• Positive, communicative, and customer-oriented attitude
• Excellent time management, multi-tasking and organizational skills
• Self-motivated to develop technically
• Ability to cope and work under pressure

Benefits

• Career growth opportunities
• Competitive compensation and benefits
• Work-life balance
• Great location
• Global exposure
• Impactful work
• Exciting work culture