Technical Support Engineer - Web Security

Fortinet is expanding its EMEA technical support team and seeking strong technical support engineers. This role involves providing direct technical support via phone and ticketing, troubleshooting customers and partners, and analyzing solutions. The position requires strong communication and problem-solving skills, with experience in web application firewall and load balancing. It is a remote position with a hybrid model.

Requirements

• Providing technical support via phone and ticketing system
• Troubleshooting and resolving reported problems
• Analyzing technical issues and recommending solutions
• Developing core product knowledge and managing multiple issues
• Reproducing issues in lab environments
• Managing multiple tickets in parallel
• Working with Windows, Unix or Linux
• Understanding network traffic traces
• Strong troubleshooting and problem-solving skills
• Positive, communicative attitude
• Experience with virtualization and cloud technologies
• Knowledge of authentication protocols
• 3-5 years of work experience