Technical Support Engineer - Web Security

Fortinet is seeking experienced Technical Support Engineers to join their EMEA team. The role involves providing direct technical support to customers and partners in the EMEIA region, troubleshooting problems with Fortinet products such as FortiWeb, FortiADC, FortiDDoS, and FortiIsolator, and developing expertise within the product line. This is not an IT/system administration position, but rather a technical support role focused on resolving product-related issues.

Requirements

• Providing direct technical support via phone and ticketing system.
• Running real-time troubleshooting sessions with partners/customers.
• Collecting and analyzing data and traces for investigation.
• Analyzing technical investigation and resolution of problems.
• Managing multiple issues in parallel and meeting SLAs.