Technical Support Engineer - FortiSASE

Fortinet is expanding its EMEA technical support team and is seeking strong Technical Support Engineers to join their FortiSase team. The role involves troubleshooting, analyzing network and security issues, gathering customer information, and recommending solutions. Candidates should be able to effectively communicate with customers and maintain clear documentation.

Requirements

• Troubleshooting FortiSASE and related network/security issues.
• Collecting and analyzing customer system and network information.
• Recommending corrective actions and documenting configurations.
• Providing customer education on products and troubleshooting.
• Consulting technical documentation and recommending solutions.
• Managing case escalation and customer communication.