Technical Support Engineer

This technical support engineer role will focus on providing technical assistance to customers and partners for Fortinet firewalls, specifically Fortigate. Responsibilities include troubleshooting, configuring, collecting data, offering education, and managing customer communications. The ideal candidate will be collaborative, detail-oriented, and possess strong problem-solving skills.

Requirements

• Conduct basic troubleshooting on Fortinet firewalls.
• Gather, analyze, and provide configuration recommendations.
• Collect and analyze customer system information.
• Offer customer education and solutions.
• Manage customer communications and expectations.
• Follow up on technical cases and resolve issues.

Benefits

• Competitive Total Rewards package
• Flexible work arrangements
• Supportive work environment