Technical Support Engineer - Fortigate

Fortinet is seeking an experienced Technical Support Engineer to join their team, providing support to customers and partners. The role involves troubleshooting, research, and testing of Fortinet Firewalls, recommending corrective actions, and reporting software/hardware issues to R&D. The company is a global leader in cybersecurity, offering innovative solutions and a commitment to customer satisfaction.

Requirements

• Work as part of a team to provide technical assistance to Fortinet Firewalls.
• Run real-time troubleshooting sessions with partners/customers.
• Test and reproduce partner/customer issues in the Laboratory.
• Report software/hardware related issues to R&D department.

Benefits

• Career growth opportunities
• Competitive compensation
• Employee stock program
• Annual merit reviews
• Health insurance
• Multisport card
• Work-life balance