Technical Support Engineer

This role is for a Technical Support Engineer at Fortinet, based in Frankfurt, Germany. The engineer will be responsible for providing technical support to customers and partners for Fortinet firewalls, addressing issues, and optimizing system configurations. They will also handle customer communication and lead troubleshooting sessions. This position involves both technical skills and customer engagement.

Requirements

• Conduct basic troubleshooting on Fortinet firewalls.
• Gather, analyze, and provide configuration recommendations.
• Collect and analyze customer system information.
• Follow up on technical cases and resolve issues.

Benefits

• Competitive Total Rewards package
• Flexible work arrangements
• Supportive work environment