Technical Support Engineer - Web Security

Fortinet is looking for strong technical support engineers to join their EMEA technical support team. The role requires strong technical skills, excellent communication skills, and the ability to work under pressure. The team is responsible for providing direct technical support to customers and partners via phone and ticketing system.

Requirements

• Good understanding of Web Application Firewall and Load Balancing concepts, security and vulnerabilities
• Basic working knowledge of PCRE
• Working knowledge of HTTP, DNS, SSL and PKI
• Working knowledge of OSI model and TCP/IP protocol
• Administrative knowledge of Windows, Unix or Linux
• Ability to understand network traffic traces decoded with Wireshark
• Experience with VMware and/or other virtualization or cloud technologies
• Strong troubleshooting and problem-solving skills
• Positive, communicative and customer-oriented attitude
• Previous call center experience, preferably supporting data networking products and/or security products
• Knowledge of authentication protocols and methods (LDAP, NTLM, Kerberos, SSO, Radius, 2-factor authentication)