Manager Customer Support Operations

Manager Customer Support Operations leads and integrates the Service Desk and Strategic Customer Support teams under one consolidated leadership structure. Responsible for operational excellence, scalability, and customer experience across all support channels.

Requirements

• Bachelor’s degree or proven equivalent experience in Customer Support, Operations, or a related field
• Solid experience in managing managers or supervisors within a customer‐facing or operational environment
• Experience working in an international, matrixed organization is strongly preferred

Benefits

• Full-time contract with a hybrid work model (minimum 3 days in office, 2 days remote)
• Flexible office hours (start between 7:30–9:00 am, end between 4:00–6:30 pm)
• Leadership training, coaching, and mentoring programs
• Fortive Business System tools
• Opportunities for growth and development within a global company
• A multicultural and informal environment focused on inclusion and diversity