Technical Customer Support
FortiveSão Paulo, Brazil
Posted May 18, 2026
Full Time
About the Company
Fortive is a global industrial technology innovator focused on accelerating transformation in high-impact fields such as workplace safety, build environments, and healthcare. Through its diverse portfolio of products including professional instrumentation, industrial technologies, and software-enabled workflow solutions, Fortive provides mission-critical solutions to customers worldwide. The company is known for its dynamic culture, commitment to growth, and the Fortive Business System (FBS), which drives continuous improvement and innovation.
Job Description
Fluke Reliability is seeking a Technical Customer Support Specialist to provide frontline support for its software in a remote setting. The ideal candidate will have strong problem-solving and analytical skills, as well as the ability to communicate clearly and professionally in English. The role offers hands-on training and career development opportunities, as well as a competitive compensation and benefits package.
Requirements
- Provide frontline support for Fluke Reliability software
- Respond to customer inquiries via phone, email, chat, and web meetings
- Diagnose, troubleshoot, and clearly explain solutions to software-related issues
- Collaborate closely with teammates to deliver a consistent, high-quality support experience
- Contribute to customer-facing documentation and knowledge base articles
- Participate in software testing and feedback to help ensure new releases are ready for customers
Benefits
- Competitive compensation and benefits package
- Clear career development paths and internal mobility opportunities
- Supportive, team-oriented culture that values learning and knowledge sharing
- Opportunity to work with customers across a wide range of industries