Senior Customer Care Engineer - Federal TS SCI w/ FSP
Forward Networks, Inc.Washington, District of Columbia, United States
Posted March 9, 2026
Full Time
About the Company
Forward Networks is a company that is transforming how the world's most complex networks are managed and secured, backed by world-class investors and with a people-centric, innovative culture.
Job Description
Forward Networks is looking for a Senior Technical Support Engineer to provide world-class post-sales customer support and technical leadership to our client base, requiring 7+ years of technical customer support experience, TS SCI clearance with FSP poly, and experience in networking and system issues.
Requirements
- 7+ years of technical customer support experience
- Experience working in technical support assisting a variety of networking and system issues
- TS SCI clearance w/FSP poly
- Up to 20% travel within 2 hour radius of Washington DC required
- Ability to participate in after hours on-call rotation
- Strong understanding of fundamentals in Networking, Cloud or Security
- Strong written and interpersonal communications skills
- Excellent analytical & problem-solving skills, combined with the ability to provide quick resolution to problems
Benefits
- Generous salary range: $180,000/yr to $200,000/yr
- Bonus
- Stock