Customer Care Agent with Serbian and English

FoundeverTM is a global leader in the customer experience industry, offering innovative CX solutions and technology to deliver a seamless experience to customers. As a Customer Care Agent, you will respond to and resolve consumer queries, provide customer service support, and maintain accuracy and security of customer information.

Requirements

• Excellent command of spoken and written Serbian at least level C1, preferably native
• Good command of English language at level B2
• Experience in a customer facing role
• Ability to adapt quickly to changes in products, process and technology
• Proven track record of excellent attendance and time-keeping
• Good computer literacy

Benefits

• Competitive remuneration scheme including monthly performance bonus
• Social package including additional healthcare insurance, gift vouchers, social team activities
• Opportunities for long-term professional career
• Standard working hours - Monday-Friday, 2 days off
• Entitlement to company internal training and development accordingly global standards
• Training in our office in Sofia, work at home options available