Customer Service Advisor - Bilingual (English & French)
FoundeverKansas, United States
Posted January 24, 2026
Full Time
About the Company
Foundever is a global leader in customer experience (CX), providing innovative solutions to support operational needs and deliver seamless experiences to customers. With over 150,000 associates and +9 million daily conversations across 45 countries, Foundever combines global scale with an agile, entrepreneurial culture to help companies transform their CX strategies.
Job Description
As a Bilingual Customer Care Agent, you will manage incoming calls and emails in both English and French, ensuring an exceptional customer experience in every interaction. You will handle a wide variety of customer cases via phone and email, demonstrate clear understanding and empathy, and maintain composure and professionalism at all times.
Requirements
- Strong schedule flexibility; availability to work 44 hours per week on a rotating shift basis
- Minimum of a high school diploma (Baccalaureate or equivalent)
- Excellent command of both English and French (C1 level in English required; strong spoken/written French)
- Proven experience in customer service or commercial roles, ideally in a call center environment
- Experience in customer satisfaction–focused projects is a strong plus
- Interest or familiarity with wellness, mindfulness, or meditation is appreciated
Benefits
- Permanent contract (CDI)
- Social security coverage
- Private health insurance
- Transportation provided for late shifts
- Certification training
- Uncapped sales bonus
- Performance bonus
- Competitive and evolving salary
- CNSS enrollment
