Customer Support Specialist with Polish and English - Varna, Bulgaria

We're a global leader in customer experience, and we're looking for a Customer Support Specialist with Polish and English skills to join our team in Varna, Bulgaria. As a specialist, you'll respond to and resolve customer queries, provide advice and information, and work collaboratively as part of a team.

Requirements

• Respond to and resolve a wide variety of consumer queries by phone calls and e-mails;
• Provide customers with advice and information regarding clients' products and services;
• Carry out customer inquiries in timely and correct manner by predefined rules when escalation is needed;
• Proactively provide support and assistance to colleagues and work together as a team.
• Very good command of spoken Polish (C1-C2);
• Good command of spoken English (C1-C2);
• Experience in a contact center or customer facing role is beneficial;
• Can adapt quickly to changes in products, process and technology;
• Has proven track record of excellent attendance and time-keeping;
• Has good computer literacy.

Benefits

• Competitive remuneration scheme;
• Standard working schedule;
• Social package including: additional healthcare insurance, gift vouchers, sport card discounts;
• Opportunities for a long-term professional career;
• Entitlement to company internal training and development accordingly global standards.