Director, Account Management - Financial Services or Healthcare Services

The Director, Account Management is responsible for managing client accounts, understanding client strategy and priorities, and ensuring alignment and delivery across all areas of the business and relationship. The role involves nurturing and growing existing client relationships, emphasizing client retention, satisfaction, and revenue growth through ongoing account management.

Requirements

• Strategic Growth
• Proposal management with a clear WIN strategy
• Exploring and identifying opportunities for new and diverse offerings and service expansion
• Collaborating with sales and marketing teams
• Developing a solid and trusting relationship between clients and Foundever
• Developing and implementing strategic account plans
• Managing a diverse portfolio of client accounts
• Communicating with clients to understand their needs
• Building and maintaining a robust network of industry relationships
• Leading, mentoring, and developing a team of account managers
• Conducting regular performance evaluations
• Driving talent development and succession planning initiatives
• Managing delivery to SOW as One Foundever team
• Ensuring compliance with Service Level Agreements (SLAs) and performance standards
• Planning account strategy (SWOT, RASIC and governance models)
• Managing communications between clients and internal teams
• Resolving key client issues and escalations
• Collaborating cross-functionally to create innovative solutions
• Negotiating and managing contracts with the client
• Working closely with finance and operations
• Managing budgets, forecasting, reporting, and pricing models
• Working on RFP and RFI processes
• Generating new opportunities for business diversity
• Presenting reports on account progress, goals, and initiatives

Benefits

• Health insurance
• Retirement plan
• Tuition reimbursement
• Relocation assistance
• Paid time off