Dutch Quality Specialist - Porto, Portugal
Foundever®Porto, Portugal
Posted October 13, 2025
Full Time
About the Company
Foundever is a global leader in customer experience (CX), providing innovative solutions to support operational needs and deliver seamless experiences to customers. With over 150,000 associates and +9 million daily conversations across 45 countries, Foundever combines global scale with an agile, entrepreneurial culture to help companies transform their CX strategies.
Job Description
Foundever is seeking a Dutch Quality Specialist to join their team in Porto, Portugal. The role involves assessing audit data, monitoring CSR performance, providing feedback, assisting clients with program monitoring, and ensuring compliance. The ideal candidate will possess strong analytical skills, communication skills, and a passion for quality assurance.
Requirements
- Native or proficient Dutch (mandatory)
- Native or proficient of English (C2) - verbal and written (mandatory)
- Good organization / time management skills
- Ability to work with diverse people
- Fair and consistent judgments
- Problem-solving and offering suggestions
- Effective project management
- Adherence to organizational policies and procedures
- Constructive feedback to CSRs
Benefits
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance
- Growth opportunities
- Fun and engaging company-wide initiatives
- Excellent work culture
- Life-long skills and experience
- Good work culture
