German Quality Specialist - Porto, Portugal
Foundever®Porto, Portugal
Posted October 13, 2025
Full Time
About the Company
Foundever is a global leader in customer experience (CX), providing innovative solutions to support operational needs and deliver seamless experiences to customers. With over 150,000 associates and +9 million daily conversations across 45 countries, Foundever combines global scale with an agile, entrepreneurial culture to help companies transform their CX strategies.
Job Description
Foundever is seeking a German Quality Specialist to join their team and join a project with audits. The role involves monitoring CSR performance, providing feedback on quality of service, and ensuring adherence to procedures. The ideal candidate will have strong analytical skills, communication skills, and a commitment to process improvement.
Requirements
- Native or proficient German
- Native or proficient of English (C2)
- Good organization / time management skills
- Ability to work with a diverse team
- Ability to make fair and consistent judgments
- Ability to solve problems
- Ability to influence behavior
- Effective project management
- Ability to adhere to organizational policies
- Constructive feedback skills
- Good knowledge of scripting
- EU citizenship or valid work permit
- Availability to work in a Hybrid model
Benefits
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance
- Growth opportunities
- Fun and engaging initiatives
- Job stability
- Life-long skills and experience
- Excellent work culture
