On Site engineer

The Onsite Engineer is responsible for maintaining and supporting the local IT environment, managing ticket queues, providing 2nd/3rd line technical support, and ensuring system performance, security, and compliance with corporate standards such as SOX, ISO, and PCI. The role supports day-to-day operations, project implementations, and regional IT initiatives across EMEA while delivering high levels of customer service, managing incidents, and ensuring adherence to health, safety, and security policies in a fast-paced environment.

Requirements

• Extensive technical support experience
• Previous onsite engineering or similar experience
• ITIL – Experience of working to ITIL principles, preferably certified to at least foundation level
• Security – Experience of migrating / maintaining IT operations in a compliant & auditable state
• Communication: Very strong verbal and written communication skills in native and English language
• Laptop and PC general support experience
• Windows - Active Directory administration
• Windows Operating system
• Managing Anti-Virus clients and Microsoft patches (WSUS)
• Dell / HP Server hardware
• Microsoft Outlook support
• Building & imaging Hardware
• DNS, DHCP management
• Windows servers
• Working knowledge of WDS / Microsoft SCCM
• Internet Proxy (white- and blacklisting) knowledge
• Networked printer support
• Cisco and Avaya support experience
• College degree or bachelor's degree finalist
• English advanced level

Benefits

• Health insurance
• Retirement plan
• Paid time off
• Holiday pay
• Life insurance