Four Seasons is looking for an Assistant Front Desk Manager to oversee and direct the activities of the Rooms departments, with a focus on Front Desk, and oversee the operation of Housekeeping, Concierge, Bell Staff, Driveway, and CORE. The ideal person should share a passion for excellence and infuse enthusiasm into everything they do, providing exceptional knowledge and service in support of Four Seasons' world-renowned hotels.
Requirements
- Responsible for managing shifts in the Rooms Departments as required
- Ensures guests are provided with an exemplary level of service in keeping with Four Seasons' standards
- Responsible for any related assignments to the Rooms division
- Manages the staff at the Front Desk, Bell Desk, Driveway, Housekeeping, and Concierge
- Directs all activities of the employees and ensures communications and follow-up on any problems, guest requests or special requirements
- Interviews, trains, and schedules the staff
- Conducts Performance Evaluations and disciplines staff when needed
- Reviews and monitors schedules of staff under their responsibility
- Frequently tours the hotel to ensure maintenance and upkeep
- Monitors employee activities to assure that standards are being met, staff is being supported, and guest needs are being met
- Resolves customer complaints from all areas of the hotel
- Handles all guest interactions with the highest level of hospitality and professionalism
- Accommodates special requests whenever possible
- Assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
- Responds to all guest requests in an accurate and timely manner
- Coordinates arrivals, departures, and billing requirements
- Blocks rooms for arrivals and ensures any discrepancies are resolved
- Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups
- Assures that all financial and credit procedures are followed
- Ensure daily follow-up on credit problems
- Reviews all paid-outs, rebates, Petty Cash disbursements, and Direct Billings
- Ensure posting and collection of garage revenues
- Checks cashiers' work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements
- Takes action in all matters related to the safety, security, satisfaction, and well-being of hotel guests and employees when senior managers are not available
- Responds swiftly and effectively in any hotel emergency or safety situation
- Checks guest in and out in an efficient and friendly manner
- Ascertains guest satisfaction, collects keys, posts late charges, and presents bill to guest
- Ensure proper management and tracking of all guest packages through Key
- Settles bill accurately through credit card or cash transaction
- Reviews late arrivals, next day early arrivals, and departures to plan for the next day's activities
- Plans ahead in the event of overselling the hotel, to ensure walk guests are identified and local hotels are secured for relocation
- Utilizes a variety of computer systems to check guests in and out, run daily reports, and select and block rooms for arriving guests, monitor valet parking, parking revenue, and manage guest requests
Benefits
- Access to a robust benefit plan
