Four Seasons is looking for a Resort Assistant Manager to oversee the Front Office operations and supervise the staff. The ideal candidate has 2+ years of previous Rooms Division supervisory or management experience and strong communication and interpersonal skills.
Requirements
- Manages the Front Desk, Guest Relations, and Guest Service Agents
- Interviews, trains and provides real time feedback
- Conducts Performance evaluations and disciplines staff when needed
- Create and monitor schedules of staff and assist in processing payroll
- Assist Residence Manager with Residential requests to ensure satisfaction
- Coordinates arrivals, departures and billing requirements with Sales and Catering Department
- Blocks rooms for arrivals and ensures and discrepancies are resolved
- Reviews daily arrivals to ensure proper handling of Special Attention Guests, VIP Guests and Groups
- Welcome and escort VIP guests
- Assures that all financial and credit procedures are followed
- Follows up on credit problems with Front Office Manager and/or Finance Manager
- Reviews all paid-outs, rebates, petty cash disbursements and direct billings
- Checks cashier’s work at the end of the shift to ensure all transactions are reconcile with proper approvals and endorsements
- Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees
- Responds swiftly and effectively in any hotel emergency or safety situation
- Resolves customer complaints from all areas of the hotel
- Checks guests in and out in an efficient and friendly manner
- Assures that guest is assigned type of room requested and the correct rate is charged
- Arranges for luggage to be delivered to guest room
- Issues correct keys to the guest
- Checks out guest at end of stay
- Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest
- Settles bill accurately through credit card or cash transaction
- Utilizes a variety of computer systems to check guest in and out, run daily reports and select and block rooms for arriving guests
- Works harmoniously and professionally with employees, co-workers and upper management
- Accepts reservations, changes and cancellations in the absence of Reservations Department Staff
- Can answer guest and internal calls in the absence of a Communications Operator
Benefits
- Cigna medical and dental benefit options
- 8 weeks of New Parental Leave Pay after 1 year of employment
- Excellent Training and Development opportunities
- Complimentary accommodation at other Four Seasons Hotels and Resorts
- Complimentary Employee Meals
- 401k Retirement Plans
