Guest Experience Manager
Four Seasons Hotels and ResortsPalo Alto, California, United States
Posted April 10, 2026
80000 - 85000 USD
Full Time
About the Company
Four Seasons is powered by our people, a collective of individuals who crave to become better and treat each other as we wish to be treated.
Job Description
Four Seasons Hotel Silicon Valley is seeking a Guest Experience Manager to lead the full guest journey from pre-arrival to post-departure with a focus on personalization, recognition, and emotional engagement.
Requirements
- Minimum five years of progressive leadership experience in luxury hospitality.
- Proven expertise in Guest Experience, Front Office, Concierge, or Rooms Division leadership.
- Strong emotional intelligence, diplomacy, and communication skills.
- Demonstrated ability to manage complex service recovery situations with grace and authority.
- Strong analytical capability and comfort with guest experience systems and data tools.
- Ability to lead cross-functional teams and influence without formal authority.
Benefits
- Medical, dental, and vision insurance
- Holiday, vacation, and sick pay
- 401k participation with a company matching program
- Complimentary stays at Four Seasons worldwide (subject to availability)
- Free employee meals prepared by the culinary team
- Complimentary dry cleaning of employee uniforms
- Free employee parking
