Guest Experience Manager

Four Seasons is seeking a Guest Experience Manager to oversee the VIP guest experience and ensure consistent and thoughtful service from all employees. The role involves professional communication with guests, resolving complaints, and collaborating with departments to deliver tailored experiences.

Requirements

• A minimum of three years of hotel/resort management level experience in a luxury hotel, including at least two years as a Department Head in Rooms Division.
• Spanish language proficiency preferred.
• Excellent personal presentation and interpersonal skills, good problem-solving ability, and proficiency in resort property management systems including Opera and Micros.
• Strong supervisory and managerial skills, with outstanding demonstrated coaching and development skills.
• Fluency in English with excellent verbal and written communication required.
• Current work authorization in the United States required.

Benefits

• Performance Base Annual Incentive Plan (10% Target)
• Winter Season Lifestyle Benefit
• Merchant Pass Available
• 401k participation with company matching program
• Competitive Benefits: Medical, Dental and Life Insurance
• Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide.
• Employee Cafeteria available for meals