Guest Experience Manager

Join our team in the Land of Enchantment! Four Seasons Resort Rancho Encantado Santa Fe is seeking a hardworking and driven individual for our Guest Services team. The ideal candidate will have 2+ years of hotel management or supervisory experience, with a strong passion for hospitality and a natural ability to connect authentically with guests.

Requirements

• A genuine, caring, and compassionate professional with a strong passion for hospitality and a natural ability to connect authentically with guests
• Demonstrates integrity and accountability in all actions and exhibits confidence when making decisions to deliver a luxury-level experience
• Leads with trust, openness, and empowerment to deliver exceptional guest experiences- embodies the Golden Rule
• Organized, detail-oriented, and thrives in a fast-paced, multitasking environment
• Strong relationship-building across guests, employees, and leaders
• Highly skilled in conflict resolution and complaint management
• Passion for hospitality, motivated to grow with an international luxury hotel brand
• 2+ years of hotel management or supervisory experience; luxury hospitality experience preferred
• Familiarity with Opera PMS and Key strongly preferred
• Strong communication skills with proficiency English, Spanish also preferred
• Flexible schedule- availability to work evenings, weekends, and holidays
• Ability to stand for extended periods

Benefits

• Free and discounted stays at 135 Four Seasons locations worldwide
• Global growth opportunities
• Food & beverage and spa discounts
• Free employee meals
• Complimentary employee parking
• Comprehensive training & development
• Medical benefits, including parental leave
• 401(k) Retirement Plan
• PTO + sick leave pay
• A culture that breeds success and rewards
• Competitive salary