Reservations Agent

Four Seasons is seeking a full-time Reservations Agent to capture sales from incoming calls and coordinate reservations details. The position requires excellent communication and interpersonal skills, with a strong sense of urgency and ability to work in a fast-paced environment.

Requirements

• Capture sales from in-coming reservations calls and coordinate details of each reservation
• Run daily reports for department, operational departments, Sales & Marketing, General Manager, Department Head
• Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests
• Handle guest complaints in accordance with Four Seasons policy
• Process WRO, Trust, Internal Reservations, and FIT reservations
• Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations
• Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests
• Monitor Front Desk reservations made night prior, address any reoccurring issues
• Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival
• Process Employee Comp requests, handle Friends & Family requests with guidance from Department Head or Assistant Manager
• Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee
• Respond according to the crisis management plan to any resort emergency or safety situation
• Comply with Four Seasons’ Work Rules and Standards of Conduct
• Work harmoniously and professionally with co-workers and supervisors

Benefits

• Competitive Salary & Wages
• Medical, Dental and Vision insurance
• 401(k) Retirement Plan
• Paid Time Off and Holiday Pay
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resorts
• Complimentary Employee Meals