Reservations Supervisor
Four Seasons Hotels and ResortsFlorence, Tuscany, Italy
Posted February 10, 2026
Full Time
About the Company
Four Seasons is a luxury hotel company that believes in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.
Job Description
Four Seasons is looking for a talented Reservations Supervisor to join the team at Four Seasons Hotel Firenze. The Reservations Supervisor will oversee daily operations of the Reservations Department, ensuring accuracy, efficiency, and adherence to service standards across all reservations activities.
Requirements
- Two years of experience in a Reservations role
- Proven customer service professional with excellent phone etiquette
- Strong multitasking abilities
- Positive, can-do attitude
- Strong attention to quality and ability to perform well under pressure
- Demonstrated leadership skills
- Advanced computer proficiency, including Excel, Word, PowerPoint, and internet navigation
- Solid Opera PMS system knowledge
- Basic accounting skills (e.g., commission calculations, proforma creation)
- Excellent written and verbal communication skills in Italian and English; a third language is a plus
Benefits
- Competitive Salary
- Wages
- Comprehensive benefits package
- Excellent Training and Development opportunities
- Employee Discount for stays at any Four Seasons worldwide
- Complimentary Dry Cleaning for Employee Uniforms
- Employee Meals
