Houseman

Responsible for meeting and exceeding the expectations of all guests. The Banquet Houseman is responsible primarily for assisting in serving, setting-up, and clean-up of all banquet functions.

Requirements

• Set rooms, buffets, and tables according to BEO specifications and Supervisor instructions.
• Handle all guest requests; as necessary, request the assistance of the Banquet Supervisor.
• Ensure that all storerooms are clean, organized and secured.
• Organize Banquet Rooms to ensure a productive, safe and energy conserving work environment.
• Ensure that all unused rooms are set to department’s standards.
• Constantly communicate all concerns to Banquet Supervisor.
• Assist in equipment inventory as scheduled.
• Ensure proper maintenance (cleaning and repair) of all equipment.
• Pick up food from kitchen and return dirty dishes and carts to dish area.
• Ensure hot boxes are properly operating and assist in expediting the food.
• Assist the servers during service by responding to their requests; notify Banquet Supervisor immediately of any difficulties.
• Advise Sales department, Banquet Supervisor regarding equipment needs, rentals, supply needs and employee staff issues.
• Assist in record keeping and filing.
• Attend staff set-up and technical training on a regular basis.
• Maintain a cooperative, team-like attitude in working with supervisors and fellow employees in all departments.
• Perform all guest contact activities with a cordial, efficient and professional manner while maintaining a commitment to excellence.
• Adhere to all department and Casino-wide policies and procedures.
• Enforce all safety and sanitation procedures including safety guidelines and OSHA requirements.
• Maintain adequate level of security to safeguard equipment inventory.
• Attend all department, full staff, safety and other meetings and trainings as required by management.
• Work closely with Event Management and Group & Event Coordinator, to assure smooth delivery of all services / events
• Empty trash and stock bus carts as needed.
• Maintain side stands, cleanliness of banquet area and stock the prescribed pars.
• Maintains constant awareness of services, promotions, and events offered at the facility and informs guests