Specialist Product Support
FourKites, Inc.Chicago, Illinois, United States
Posted December 17, 2025
Full Time
About the Company
FourKites is a leader in AI-driven supply chain transformation for global enterprises and pioneer of advanced real-time visibility.
Job Description
FourKites is seeking a Specialist Product Support to join our Product Support team in the US. The Specialist will provide advanced technical support for our B2B SaaS products, troubleshoot complex issues, and lead internal documentation initiatives to improve team effectiveness and knowledge sharing.
Requirements
- Bachelor's degree or equivalent professional experience in Computer Science, Information Technology, Supply Chain Management, or related fields
- 2+ years of technical support experience in software (preferably B2B SaaS applications and/or ERP systems) and/or transportation and logistics
- Proven experience in log analysis and advanced troubleshooting techniques
- Proven experience in roles requiring significant client-facing interaction and cross-functional collaboration
- Experience creating, maintaining, or managing internal technical documentation (team wikis, internal knowledge bases, troubleshooting guides, process documentation, or similar)
- Experience coordinating cross-functional projects or initiatives involving multiple stakeholders
Benefits
- 5 global recharge days
- Standard holidays
- Hybrid, flexible approach to work
- Parental leave for all parents
- Annual wellness stipend
- Volunteer days
- Competitive compensation with stock options
- Outstanding benefits