Technical Support Specialist II
FrankeToronto, Ontario, Canada
Posted May 29, 2026
Full Time
About the Company
Franke is a world's leading supplier of products and services for domestic kitchens, professional foodservice systems, and convenience store sector.
Job Description
The Technical Support Specialist II is responsible for providing technical training, supporting field service, and providing excellent customer service for Franke equipment in both English and French. The role requires strong mechanical aptitude, excellent customer service skills, and the ability to work effectively in a remote environment.
Requirements
- High School Diploma/GED
- 2 or 4 year degree in technical field preferred
- Minimum of 2+ years of technical support, field service, or related equipment troubleshooting experience
- Experience supporting technical products in a phone-based, remote, or field service environment preferred
- Strong mechanical aptitude with working knowledge of electrical systems, refrigeration, and equipment maintenance principles preferred
- Excellent customer service skills with the ability to handle complex or escalated situations professionally
- Reliable attendance and flexibility to support on-call or after-hours needs when required
- Ability to travel up to 50%
- Must be bilingual: French/English
Benefits
- Generous Paid Time Off
- 401k Matching
