Customer Technical Support Engineer (FTC) - French Speaker

Masabi is looking for a Customer Technical Support Engineer to support leading transit agencies and technology partners. The role is remote, full-time, and requires fluency in French. The successful candidate will deliver exceptional customer satisfaction by investigating and resolving technical issues. The role is a great opportunity to deepen technical skills and make a meaningful impact.

Requirements

• Proven experience in a client-facing technical support or engineering role
• Strong technical skills with a methodical, investigative approach to problem solving
• Fluency in French and excellent communication skills in both French and English
• Comfortable working independently and collaboratively in high-pressure environments

Benefits

• 20 days of vacation per year
• Private Healthcare and Life Insurance via GP (EOR)
• Menopause support
• Corporate workstation
• Training allowance of up to $1300 CAD per year
• $325 CAD per year to spend on your home office
• $50 CAD per month in team building
• Ability to work for up to 3 months per year from any country in the world
• Enhanced family leave