Customer Technical Support Engineer (FTC) - French Speaker
MasabiMontreal, Quebec, Canada
Posted May 9, 2026
Full Time
About the Company
We believe in journeys made simple. The work isn’t always easy, but the best things never are.
Job Description
Join Masabi as a Customer Technical Support Engineer (FTC) - French Speaker and be part of our team that delivers excellent customer experience by applying technical expertise to investigate and resolve issues thoughtfully and effectively. This is a dynamic, hands-on role with great opportunities to continue learning, growing your technical skills, and making a meaningful impact.
Requirements
- Proven experience in a client-facing technical support or engineering role
- Strong technical skills with a structured and thoughtful approach to problem solving
- Fluency in French and excellent communication skills in both French and English
- Familiar with support tools and platforms such as Salesforce or Zendesk
Benefits
- 20 days of vacation per year (in addition to regional public holidays)
- Private Healthcare and Life Insurance via GP (EOR)
- Menopause support
- Corporate workstation
- Training allowance of up to $1300 CAD per year
- $325 CAD per year to spend on your home office
- $50 CAD per month in team building
- Ability to work for up to 3 months per year from any country in the world
- Enhanced family leave
