Fred Hutchinson Cancer Center is seeking a Patient Care Coordinator I to act as a professional liaison for patients and families, care providers, other Fred Hutch departments and Alliance members. The role uses critical thinking skills to facilitate and operationalize complex scheduling requests through heavy use of multiple computer systems. The role provides continuity of care by ensuring a smooth transition between care settings and by developing a trusted relationship with patients to identify and assist with each patient's individual needs that may arise related to the care they receive.
Requirements
- Schedules all patient appointments related to treatment within Fred Hutch as well as outside consults and referrals and communicates schedule directly to patients.
- Works closely with patients, families, visitors, providers, and staff to identify needs, answer questions, resolve problems, provide information, and follow up.
- Communicates with providers (physicians, therapists, etc.) technologists, and nurses regarding the patient's scheduling needs, treatment schedule, and additional requests.
- Manages and prioritizes scheduling requests.
- Recognizes emergency situations and initiates correct code procedures.
- Supports the overall function of the department, and may be required to take on additional duties such as cross coverage, special projects, etc.
- Assists with the training of new staff
- Update/block provider templates for just in time needs
- Triage calls from referring physicians, patients, family members, and others wishing to access care at Fred Hutch.
- Collects and enters patient demographic and insurance information and enters into registration databases.
- Assists with the financial clearance process as necessary
- Coordinates Commercial Cell Therapy Portal Access (IMTX)
- Distributes work to the Program Assistant and/or Patient Care Coordinator Assistant as appropriate
Benefits
- Medical/Vision
- Dental
- Flexible Spending Accounts
- Life
- Disability
- Retirement
- Family Life Support
- Employee Assistance Program
- Onsite Health Clinic
- Tuition Reimbursement
- Paid Vacation (12-22 days per year)
- Paid Sick Leave (12-25 days per year)
- Paid Holidays (13 days per year)
- Paid Parental Leave (up to 4 weeks)
