Customer Success Support - UK

FreedomPay is seeking a proactive and detail-oriented professional to join our Customer Success Support team to work out of our office in Canary Wharf, London. This role is ideal for someone who thrives in a fast-paced, client-facing environment, enjoys solving problems, and communicates effectively across departments.

Requirements

• Assess and evaluate client needs through daily calls and email correspondence.
• Ensure client satisfaction through follow-up, responsiveness, and clear communication via Zendesk.
• Manage client expectations across all aspects of the relationship and overall customer lifecycle.
• Distinguish between production support items and development or enhancement requests; coordinate with internal teams to resolve accordingly.
• Manage multiple clients, projects, and priorities simultaneously.
• Communicate effectively and assertively in both individual and group settings.
• Collaborate cross-functionally with teams including Executive Leadership, IT, Sales, Marketing, Operations, and Finance.
• Maintain up-to-date product knowledge and support new client implementations.
• Understand and clearly explain technical concepts and solutions to clients.
• Contribute to a collaborative, entrepreneurial team environment and work independently when needed.

Benefits

• Medical, prescription, dental, and vision coverage
• Life Insurance
• Retirement Plans with company match
• Commission sharing plan
• Flexible hybrid working environment
• Great parental and other leave programs