Escrow Manager - Payments

Join Escrow.com, a unique fintech revolutionising secure and high-value payments. As an Escrow Manager, you will oversee payment operations, ensure regulatory compliance, and manage a team of payments analysts.

Requirements

• Prepare, review and approve financial transactions for escrow settlement.
• Oversee and manage the daily payment operations, ensuring escrow processes are accurate, efficient and compliant.
• Supervise and mentor a team of payments analysts, providing guidance, training, and performance feedback to ensure operational excellence.
• Hold an active Escrow Manager License issued by DFPI or obtain licensure within the required timeframe.
• Develop and implement process improvements to enhance efficiency, reduce risk, and improve customer experience in payment operations.
• Manage escalated customer inquiries and complex transaction issues, providing exceptional service while maintaining security protocols.
• Collaborate with cross-functional teams including Compliance, Risk, Legal, and Product to ensure seamless operations across the business.
• Monitor key performance indicators and operational metrics, preparing regular reports for senior leadership.
• Lead initiatives to scale payment operations in line with business growth.
• Payments In: Oversee the reconciliation of inbound payments with created transactions, ensuring accuracy and timeliness.
• Payments Out: Oversee the review and release of escrow funds, ensuring all conditions are met and proper controls are in place.

Benefits

• Competitive salary
• Comprehensive health and dental insurance
• 401(k) or equivalent retirement plan
• Paid time off and holidays
• Opportunities for professional growth and development