Join Escrow.com, a unique fintech revolutionising secure and high-value payments. As an Escrow Manager, you will oversee payment operations, ensure regulatory compliance, and manage a team of payments analysts.
Requirements
- Prepare, review and approve financial transactions for escrow settlement.
- Oversee and manage the daily payment operations, ensuring escrow processes are accurate, efficient and compliant.
- Supervise and mentor a team of payments analysts, providing guidance, training, and performance feedback to ensure operational excellence.
- Hold an active Escrow Manager License issued by DFPI or obtain licensure within the required timeframe.
- Develop and implement process improvements to enhance efficiency, reduce risk, and improve customer experience in payment operations.
- Manage escalated customer inquiries and complex transaction issues, providing exceptional service while maintaining security protocols.
- Collaborate with cross-functional teams including Compliance, Risk, Legal, and Product to ensure seamless operations across the business.
- Monitor key performance indicators and operational metrics, preparing regular reports for senior leadership.
- Lead initiatives to scale payment operations in line with business growth.
- Payments In: Oversee the reconciliation of inbound payments with created transactions, ensuring accuracy and timeliness.
- Payments Out: Oversee the review and release of escrow funds, ensuring all conditions are met and proper controls are in place.
Benefits
- Competitive salary
- Comprehensive health and dental insurance
- 401(k) or equivalent retirement plan
- Paid time off and holidays
- Opportunities for professional growth and development