LP Customer Service Associate

We are looking for a vigilant and customer-focused Loss Prevention (LP) Customer Service Associate to help minimize theft and fraud while providing excellent service to customers.

Requirements

• Serve as a visible deterrent at store entrances/exits to reduce theft and enhance security.
• Greet customers warmly and monitor entry/exit points while maintaining a professional demeanor.
• Observe and report suspicious behavior or potential theft in accordance with company policies.
• Support store management with loss prevention procedures, incident documentation, and investigations.
• Assist in monitoring surveillance equipment and reviewing CCTV footage as needed.
• Respond calmly and appropriately to incidents, escalating to management or law enforcement when required.
• Conduct routine checks of high-risk areas, fitting rooms, and storage zones.
• Promote a safe and secure environment for both employees and customers.
• Maintain compliance with all company loss prevention guidelines and safety protocols.