Lab IT Help Desk (Contractor)

We are seeking a Lab IT Helpdesk to help grow the Freenome IT team. The ideal candidate is a tech-savvy problem solver who thrives on helping others. This person is responsible for providing primary support for our lab IT infrastructure and resolving systems issues.

Requirements

• 3+ years of experience as a Help Desk Specialist or related IT Customer Support role
• Experience with Windows platforms, specifically Windows 10/11 support
• Experience with Entra id and ticketing systems
• Experience with Mobile Device Management (MDM) tools (e.g., Manage Engine, Jamf)
• Ability to work onsite Mon-Sat (specific shift hours can be defined, e.g., 7AM–3PM or 10AM–6PM)
• Excellent communication and customer service skills with the ability to explain technical solutions to non-technical staff
• Physical ability to lift/move hardware and navigate a lab layout (e.g., under-bench cabling)
• Ability to prioritize requests based on operational impact, especially in lab/production settings
• Strong troubleshooting skills across hardware, OS, peripherals, and user access issues
• Comfortable working in environments with noise, PPE requirements, and restricted access areas