The Import Manager directs and manages the activities of the import department within a branch, ensuring all import activities are in compliance with regulatory requirements. The position involves establishing import process flows, collaborating with sales, and ensuring accurate documentation is created and transmitted to government agencies.
Requirements
- Establish, oversee, and continuously improve import process flows in conformance with applicable rules, procedures, and company policy.
- Develop internal SOPs and maintain KPIs for efficient management of inbound freight, including timely recovery and handover to brokers.
- Collaborate with sales to create customer-specific import handling procedures, especially during new customer onboarding.
- Ensure accurate documentation is created and transmitted to government agencies.
- Represent customers to CBP as needed.
- Maintain current knowledge of CBP and other agency regulations, incorporating changes into departmental processes and ensuring employees receive proper compliance training.
- Organize, update, and disseminate client data (rate agreements, HTS classification, POA, IRS, Customs Bond data, etc.) for proper system updates.
- Review and enhance account profitability, billing accuracy, and timeliness.
- Arrange transportation, warehousing, or distribution of imported products, balancing transit times and profit opportunities. Negotiate contracts/rates with delivery agents.
- Prepare monthly reports for management.
- Train and onboard new staff.
- Conduct entry audits.
- Support accounts receivable collections when needed.
- Serve as the licensed broker responsible to US Customs.
- Interfacing with government agencies and maintaining positive relationships.
- Maintaining customer bond and power of attorney files.
- Performing post-entry functions such as tariff concessions, refunds, duty drawbacks, credits, and issue resolution.
- Managing the audit program to ensure continual compliance.
- Conducting audits and assessing import compliance on all customs brokerage files.
- Ensuring JSOX compliance.
Benefits
- Medical, Dental, and Vision coverage beginning the 1st of the month after hire.
- 401(k) with company match.
- Flexible Spending Accounts.
- Life and AD&D Insurance.
- Short- and Long-Term Disability.
- Tuition Assistance Program.
- Commuter Benefits.
- Paid vacation and additional perks.
