Licensed Customs Brokerage Import Manager

The Import Manager directs and manages the activities of the import department within a branch, ensuring all import activities—both transportation and customs brokerage—are in compliance with regulatory requirements.

Requirements

• Establish, oversee, and continuously improve import process flows in conformance with applicable rules, procedures, and company policy.
• Collaborate with sales to create customer-specific import handling procedures, especially during new customer onboarding.
• Represent customers to CBP as needed.
• Maintain current knowledge of CBP and other agency regulations, incorporating changes into departmental processes and ensuring employees receive proper compliance training.
• Arrange transportation, warehousing, or distribution of imported products, balancing transit times and profit opportunities.
• Prepare monthly reports for management.
• Train and onboard new staff.
• Conduct entry audits.
• Support accounts receivable collections when needed.
• Serving as the licensed broker responsible to US Customs.
• Interfacing with government agencies and maintaining positive relationships.
• Maintaining customer bond and power of attorney files.
• Performing post-entry functions such as tariff concessions, refunds, duty drawbacks, credits, and issue resolution.
• Managing the audit program to ensure continual compliance.
• Conducting audits and assessing import compliance on all customs brokerage files.
• Ensuring JSOX compliance.
• Supervise Import Supervisors and staff.
• Interview, hire, and train employees.
• Plan, assign, and direct work.
• Appraise performance, reward, and discipline employees.
• Address complaints and resolve problems in accordance with company policies and applicable laws.

Benefits

• Medical, Dental, and Vision coverage beginning the 1st of the month after hire.
• 401(k) with company match.
• Flexible Spending Accounts.
• Life and AD&D Insurance.
• Short- and Long-Term Disability.
• Tuition Assistance Program.
• Commuter Benefits.
• Paid vacation and additional perks.