Regional Service Management Lead

The Regional Service Management Lead will oversee the Regional Service Management team and ensure alignment to processes, reliability, and performance of regional services. The role will also be accountable for regional operational IT needs, management of the overall service lifecycle, and development of a deep understanding of what is important to the service.

Requirements

• Experience in managing a team of Service Management Professionals
• Excellent Process improvement skills
• Strong ITIL Experience (Foundation level minimum)
• Knowledge of systems and relevant software applications (ITSM toolsets – ideally ServiceNow)
• Major Incident Management experience
• Experience in holding supplier/service reviews with external vendors

Benefits

• Excellent salary
• Generous benefits package
• Opportunities for career growth and professional development