Service Support Manager
Freshfields Bruckhaus DeringerBratislava, Region of Bratislava, Slovakia
Posted December 4, 2025
Full Time
About the Company
We value diverse perspectives and believe in supporting our people to thrive—professionally and personally. We're committed to creating a workplace where everyone feels they belong.
Job Description
We're looking for a Service Support Manager to join our team of around 100 people. The role involves ensuring high-standard IT service delivery, improving processes, and enhancing customer experience.
Requirements
- Strong understanding of ITIL principles (minimum Foundation level)
- Experience with ITSM tools (ideally ServiceNow)
- Analytical mindset with the ability to turn insights into action
- Excellent communication skills—able to engage both technical and non-technical audiences
- Collaborative, customer-first approach with a passion for service excellence
Benefits
- Mostly remote—flex your schedule with your team
- 6% monthly flex allowance—spend it on wellness, learning, or other perks
- €8.50 daily meal allowance—fully covered by us
- Extra days off to recharge
- Life assurance for peace of mind
- Up to 20 days paid leave for sickness or caring responsibilities
- Annual performance bonus
- Daily office refreshments
- Unlimited LinkedIn Learning access
- Well-being support via apps and Employee Assistance Programme
- Events and workshops throughout the year
- Volunteering and charity opportunities